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REMO - Noch mobiler als Teil von Smile 24

Das On-Demand-Verkehrsangebot für die Region Rendsburg ist Teil des Smile 24-Angebots in der Schleiregion

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Remo im Detail

Das On-Demand-Angebot von NAHSHUTTLE ist als „remo“ in der Region Rendsburg mit den Städten Rendsburg und Büdelsdorf sowie den Gemeinden Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld.

remo ist ein sofort buchbares, voll-flexibles On-Demand-Verkehrsangebot ohne Linien- und Fahrplanbindung mit bestehenden und virtuellen Haltestellen des Nahverkehrsverbund Schleswig-Holstein (NAH.SH), das am Wochenende das Angebot von Bus und Bahn in Rendsburg und Umgebung ergänzt.
Die fünf Fahrzeuge sind barrierefrei und mit W-LAN und USB-Stecker ausgestattet.
Die Fahrten können über die App NAHSHUTTLE oder über das Telefon unter 0431-66019-93. gebucht werden.

Den Fahrgästen stehen in der App insgesamt 1.300 virtuelle Haltestellen zur Verfügung. Nach der Buchung einer Fahrt werden durch einen Algorithmus Fahrten mit ähnlichen Start- und Zielpunkten zu Fahrgemeinschaften mit ähnlichen Routen gebündelt. Für die Fahrten gilt der Schleswig-Holstein-Tarif. Eine Bezahlung ist direkt über die App oder im Fahrzeug möglich.

Service area

Die Region Rendsburg in Schleswig-Holstein erstreckt sich über eine Fläche von 237 km² mit insgesamt ca. 78.000 Einwohnerinnen und Einwohnern. Das ursprüngliche Bediengebiet von remo sind die Orte Rendsburg, Büdelsdorf, Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld, Osterrönfeld, Schülldorf, Schacht-Audorf und Rickert. Aufgrund des großen Erfolgs von remo wurde das Bediengebiet im August 2022 auf die Gemeinden Hohn, Jevenstedt und Alt Duvenstedt ausgeweitet.
NAHShuttle App

Dowload the NAHSHUTTLE App and get started

All NAHSHUTTLE services can be conveniently booked via the NAHSHUTTLE- App. It‘s available free of charge in the Apple Store and Google Play Store.

Dowload now, register, and hit the road!

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Nah-shuttle Remo im Hafen
Nah-shuttle Remo auf der Strasse

Operating hours Remo

Die Betriebszeiten der Rremo Shuttles sind freitags und samstags zwischen 21:00 Uhr und 03:00 Uhr und sonntags zwischen 21:00 Uhr und 00:00 Uhr

Contact Remo

NAHSHUTTLE’s demand-responsive transit service operates as “remo” (as of 1. Aug. 2024 as NAHSHUTTLE) in the Rendsburg region, which includes the towns of Rendsburg and Büdelsdorf, as well as the municipalities of Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld, Osterrönfeld, Schülldorf, Schacht-Audorf, Rickert, Jevenstedt, Hohn and Alt Duvenstedt.  Important Information: As of Aug. 1st, 2024, the official name of this transport service is no longer remo, but rather simply NAHSHUTTLE.

FAQs

About Remo

NAHSHUTTLE is a statewide on-demand mobility service of Nahverkehrsbund Schleswig-Holstein GmbH (NAH.SH). It is a supplementary public transport service that is managed via a central app.

Counties and independent cities in Schleswig-Holstein can use it to offer their own on-demand transport services in a flexible way- tailored to their regional needs. As a passenger, you can easily book your ride through the app- with no fixed timetable.

On-demand mobility is a modern form of public demand-responsive transport and complements traditional public transport.

You can easily book your ride via our app. Virtual stops and intelligent algorithms ensure that your route is planned flexibly, together with other passengers who have a similar destination.

Pooling means, that several passengers with similar destinations share one ride. Therefore, your NAHSHUTTLE might make a small detour to pick up other passengers. This way, we make sure the use the vehicles more efficiently, protect the environment and you are still able to reach your destination comfortably.

To book a ride, simply register in our NAHSHUTTLE app with your first and last name, mobile phone number, as well as your email address. The app is available free of charge in the Apple Store and Google Play Store.

You can plan, book, and pay for short trips within a service area in the NAHSHUTTLE app.

Use the NAH.SH app first, if your journey extends beyond the service area. In there, you can enter your desired start and destination addresses. The app will then show you suitable connections. To book the shuttle portion of your trip, switch to the NAHSHUTTLE app and enter your partial route information. Make sure to schedule enough time if you need to transfer to a bus or train.

If you do not have a valid ticket, you can purchase one for your entire journey in the NAH.SH app. Alternatively, you can pay for the different parts of your trip seperately: buses and traisn through the usual ways, and NAHSHUTTLE via app.

If you do not have a smartphone, you can also book by phone.

Lüttbus
  • Phone: 04841 67 555
  • Availability: Mon–Fri 6:00 am –7:00 pm, Sat 9:00 am – 7:00 pm, Sun 10:00 am – 3:00 pm
NAHSHUTTLE Rendsburg
  • Phone: 0431 660 19 93
  • Availability: Fri– Sat 9:00pm – 3:00 am, Sun 9:00 pm – 0:00 am
SMILE24
  • Phone: 0431 660 19 93
  • Availability: Mon–Fri 6:00 am –07:00 pm, Sat 9:00 am –19:00, Sun 10:00–15:00

Before your first booking, registration is required, which can also be done by phone. Please have your name, email address, and phone number ready. There are no additional costs for registration.

Important: The information provided in the NAH.SH app is a travel recommendation only and does not reflect real-time availabilty.

NAHSHUTTLE is currently available in German, Arabic, Danish, English, French, Italian, Catalan, Dutch, Spanish, Turkish, and Ukrainian.

Yes. You can pre-book our Shuttles up to seven days in advance in all regions. To do so, simply select the “later“ button when choosing your travel time and enter your desired departure time from the starting stop or arrival time at the destination stop.

The SH-tariff applies to NAHSHUTTLE. Children under six years of age travel free of charge in all NAHSHUTTLE service areas. Public transport tickets are valid in all NAHSHUTTLE service areas. For journeys between SH-tariff zones, the price is automatically adjusted accordingly.

Yes, NAHSHUTTLE is integrated into the SH-tariff system. Day, weekly, and monthly, as well as other valid tickets oft he corresponding tariff system, are accepted when shown to the driver. If you do not have a valid ticket, you can purchase one before your trip, for example at www.nah.sh.

Yes, your “Deutschlandticket“ is valid with NAHSHUTTLE.

If you have a Deutschlandticket or another valid public transport ticket, you can easily indicate this when booking in the app – there’s no need to upload it.

First, enter your travel details, i.e. where you want to start and where you want to go. When you reach the menu where you can specify your departure and destination as well as the number of passengers and pieces of luggage, click on “Edit” next to “1 passenger.” There, you can add passengers or edit existing ones. Enter the correct number of passengers and activate the “Public transport ticket” option.

When boarding, simply show your ticket to the driver and you are ready to go.

To use NAHSHUTTLE with your “Deutschlandticket“ at no additional cost, you must select the “Public transport ticket“ option when booking.

If you forget to indicate your public transport ticket, the app will automatically calculate the regular fee, which must be paid immediately after the ride. Unfortunately, it is not possible to apply your Deutschlandticket retrospectively.

It depends on how many other passengers book a similar route at the same time. You will share your ride with up to seven other people. On ALFA trips in Ostholstein, you will share your ride with up to eight other people.

You can pay directly by card, PayPal, or SEPA direct debit in our NAHSHUTTLE app.

NAHSHUTTLE Rendsburg and Lüttbus:
If you do not have a smartphone or you do not want to download the app, you can book the ride by phone and pay directly in the vehicle once you have reached your destination. For cash payments, please try to have the exact fare ready, as larger bills (over 10 €) may not be accepted. Alternatively, card payment is also available.

SMILE24:
In this service area, you can pay your ride via the app or by card payment directly in the vehicle. Accepted card payments include EC (Electronic cash), debit card or credit card.

Please be on time at your chosen pick-up location so that the schedule can run smoothly. Our drivers are not able to wait, as this would disadvantege other passengers and cause delays in operations. If you are not at the pick up point on time, the shuttle will continue without you and you will be charged the full fare.

If you know that you will not make your shuttle in time, please cancel your trip in time via our app or by phone. This allows the vehicle allocation to be replanned and helps avoid unneccesary empty trips.

Note: Phone cancellations are only possible during the hours of telephone availability, which you can find under the question „ How do I book a ride“.

You can easily cancel the ride yourself:

Open the NAHSHUTTLE  app, go to the menu, and select “booked rides“. Chose the ride you want to cancel. Click “Details“ to find the option “cancel ride“. Enter the cause for your cancellation and click “cancel ride“.

Alternatively, you can also cancel your ride by phone:

  • For SMILE24 and NAHSHUTTLE Rendsburg: 0431 660 19 93
  • For Lüttbus: 04841 67 555

Note: Phone cancellations are only possible during the hours of telephone availability. You can find these under “Book a ride”.

You can cancel rides free of charge up to 15 minutes before departure. After that, a cancellation fee of 50 cents will be charged.

If you fail to show up at the pick-up location more than three times, or fail to show up on time, you will be automatically blocked. The blocking period is 90 days.

Travelers with a severe disability who are entitled to free travel (Supplementary sheet with token) are transported free of charge under the Schleswig-Holstein tarif system within the Schleswig-Holstein Transport Association. If a registered companion (designation B) is listed, they also travel free of charge.

If you have the corresponding entitlement, you can easily indicate this when booking in the app- there is no need to upload it.

First, enter your travel details, i.e., where you want to travel from and to. When you reach the menu where you can specify the departure and destination as well as the number of passengers and pieces of luggage, click “Edit” next to “1 passenger.” Here, you can add passengers or edit existing ones. Select the appropriate passenger and activate the option “Disability ID card with validation stamp” and, if applicable, the option “Companion with designation B.”

You only need to show your ticket to the driver when boarding – and you’re ready to go.

Tess is a telephone interpreting service for hard-of-hearing and deaf people that uses sign language. With this everyday aid, you can easily make phone calls to our booking hotline.

Simply provide the relevant phone number to your Tess interpreter:

Lüttbus
  • Phone: 04841 67 555*
  • Availability: Mon–Fri 6:00 am –7:00 pm, Sat 9:00 am – 7:00 pm, Sun 10:00 am – 3:00 pm
NAHSHUTTLE Rendsburg
  • Phone: 0431 660 19 93*
  • Availability: Fri–Sat 9:00 pm – 3:00 am, Sun 9:00 am – 0:00 am
SMILE24
  • Phone: 0431 660 19 93*
  • Availability: Mon–Fri 6:00 am – 7:00 pm, Sat 9:00 am – 7:00 pm, Sun 10:00 am – 3:00 pm

*Using the Tess Relay service incurs fees. Prices can be found here: www.tess-relay-dienste.de/kosten

How the Tess Relay service works:

  1. Sign up & registration
    To use the interpreting service, please register online at the Tess website. You can create a new account or log into your existing Tess account.
  2. Install the software
    Tess can be used on a smartphone, tablet, or Windows PC with a webcam. Simply install the free app for Android or iOS. For PC use, the free MMX software is required. Download the apps and MMX software at tess-kom.de/client-download
  3. Technical requirements
    A good and stable internet connection is important for optimal communication with the interpreter. Make sure your connection is sufficient. Tess also provides a speed test.
    If you want to contact Tess via video on a PC, please connect a suitable webcam. A wide-angle model is ideal.
  4. Book a NAHSHUTTLE ride
    Open the app on your mobile device or the software on your PC. Once you are in contact with an interpreter, briefly provide your booking request and the relevant phone number: 0431 660 19 93* for NAHSHUTTLE Rendsburg or SMILE24, or 04841 675 55* for Lüttbus. The interpreter will call NAHSHUTTLE on your behalf and simultaneously translate the conversation between you and the customer service agent, allowing you to book your ride. *Fees according to the Tess price list.

Yes, up to three children under six may ride free of charge. A seperate seat must always be booked in the vehicle for passengers in this age group.

Yes, each vehicle is equipped with one booster seat for children. Babies can only be transported in their own, personally provided seat shell.

Yes, during the booking process you can specifically select an accessible vehicle. Simply indicate which type of wheelchair you use, and a suitable vehicle is going to be picking you up.

Please note: You should be able to manage a small step independently or with assistance. Wheelchair users can use the ramp. Our drivers are always happy to help.

If you encounter any barriers or difficulties along the way, please let us know – your feedback helps us  to improve our service.

This depends on the service area in which you are traveling. You can make the booking by phone. The phone number and its availability can be found under the question “How do I book a ride?”.

For safety reasons, e-scooters cannot be transported. The lithium-ion batteries used in these vehicles do not meet the required safety standards and pose an increased risk of fire and explosion. Transporting e-scooters with general operating permits or license plates is also not permitted.

Since NAHSHUTTLE complements public transport, the same rules apply to your four-legged companions. Dogs are welcome, but must be supervised by a suitable person. Dogs must be on a leash. Dogs that could pose a risk to other passengers must wear a muzzle. A “single child ticket, 2nd class” is required for dogs.

Assistance dogs are always allowed to travel. Other animals may only be transported in appropriate carriers and are not permitted to occupy the seats.

Lüttbus
  • Mon to Fri: 5:00 am to 9:00 pm
  • Sat: 7:00 am to 9:00 pm
  • Sun: 8:00 am to 9:00 pm
NAHSHUTTLE Rendsburg
  • Fri: 9:00 pm to 3:00 am the next day
  • Sat: 9:00 pm to 4:00 am the next day
  • Sun: 9:00 pm to 12:00 am

In our service area Schlei-Region SMILE24, we offer a 24/7 service, which means that booking a ride is possible around the clock. In the future, you will also be able to book ALFA services in Ostholstein via our app.

The start and destination points for NAHSHUTTLE are either virtual stops or existing bus stops. Virtual stops are addresses stored in the system that may not be immediately visible in the landscape.

To make sure you‘ll find your pick-up location, our app includes a navigation function that shows you exactly where the shuttle is. In the booking overview, click on the map icon next to the walking time. You will then be navigated directly to the correct stop to ensure that you are waiting at the right location for your shuttle.

NAHSHUTTLE is not a taxi service. We transport passengers according to public transport rules, which means pick-up and drop-off occur at predefined stops, including virtual stops.

The virtual stops in our service areas are not far apart. Using virtual stops helps us to make the on-demand service more efficient.

Currently, NAHSHUTTLE operates in three regions in Schleswig-Holstein: the Rendsburg region, Amt Mittleres Nordfriesland, and the Schlei region. In the future, you will also be able to book ALFA services in Ostholstein via our app. New service areas will be announced on our website as well as in our app.

Send us an e-mail to nahshuttle@nah.sh and we will be happy to help you locate your lost items.

You made a ride on the Lüttbus? Then contact busverkehr@nordfriesland.de or call 04841 67 555.

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